I bought a 10’ x 9’ pent shed through Cousins. There were delays on the install due to circumstances out of everyone’s control. However, Cousins kept me updated throughout. The guys who laid the base were amazing - quiet, fast and tidy. They cleared up after themselves and were so polite! Delivery guys were fast and tidy (swept up after themselves). Installers were a day late - again circumstances out of their control. But they arrived VERY early the following day, were super quiet and did an outstanding job. Again fully cleared the site when they were done. Throughout the whole process Cousins - Jenny and Sean in particular - were regularly in touch and were fast to respond to any issues. I would have no hesitation in recommending Cousins Conservatories and if I could award more stars I would!
A new conservatory has been a long awaited project for us, and after much consideration we decided on Cousins as our installer. We have not been disappointed as this firm have proved to be first class in every way. There was a delay in August, but beyond Cousin's control, and we were kept informed every step of the way. Everyone involved - builder Chris, fitter Ian, electrician Dave, and plasterer Tom - have been excellent in their work, and very pleasant to have around. Jackie and team have guided us throughout, and we would recommend them whole heartedly.
Really impressed with the build of my summerhouse today. They were extremely helpful in the lead-up and on the day too. Nothing was too much trouble. The whole process from order to Installation was flawless and smooth. I'm just annoyed I wasted so much time with other companies. I will definitely be using them again and recommended them to anyone considering an outside building.
I needed a new shed during the Lockdown Period. Sean was most helpful and helped me decide by telephone. The new shed was delivered a week later and installed by Kevin a day later. I was impressed by the company and their customer service was astounding in a very difficult period.
We are very pleased with our new Malvern shed. Thank you for arranging this and for all your assistance with regards to the base requirements and the specifications of the building. The design and colour are just what we wanted.
Our Builder who laid the base has commented on how well the shed is constructed.
We have found your service to be personal and efficient.
We will certainly recommend you to anyone who asks or is interested in who carried out the work.
B R & R H Moore
Dear Gavin & Jackie, Yesterday Mike finished the conservatory by laying the tiles. The entire construction has been a good experience, we have had no problems with any of your builders.
Jamie and his team have worked very hard, they were very polite, I felt very safe being in my home with them, we could not have picked better builders ourselves. Also, Mike was very hard working and polite, he was also very obliging when Trevor (my husband) had some problems in the roof with the wiring.
As we have said before we would happily recommend you all to anyone. Yes we have paid for it all, but from the very start at coming to see you and your home visits everything has gone well and not one complaint.
Mary & Trevor Turrell
Dear Jackie, I would like to express my thanks to you and your team for a job well done. It was with some trepidation that I embarked with the project of having a conservatory and Cousins were very helpful and clear in enabling me to understand the process from design to build, I certainly was not disappointed with my choice of supplier.
The product id first class and the building work to a very high professional standard. The workmen worked hard in difficult weather conditions to keep the project to time. I have to say I was extremely pleased on how clean they kept the site and how they cleared up afterwards. Please pass on my thanks and appreciation to all concerned.
I will have no hesitation in recommending Cousins Conservatories to any family and friends seeking a trustworthy supplier.
Dear Gavin, The erection of my sons conservatory at his home in Epsom is now complete to the satisfaction all us all, and within the timescale detailed in your contract.
I am writing to express my thanks for the professional manner in which the project was expedited. The groundwork’s were laid without any inconvenience and in the most skilled manner by your builders, and the erection of the conservatory by your fitter John Horne was most skillful. This, together with the electrical and tiling work completed a first class team effort in making an impressive addition to my sons house.
Please express our thanks to all concerned in this project. I would have no hesitation in recommending your company to any of my friends.
T. R. Smith
Dear Gavin & Jackie, I am so pleased with the conservatory you built for me earlier this summer. Your workforce were most professional and co-operative and I have nothing but praise for them.
The staff at Cousins were most helpful. Please pass on my thanks to Gavin Philps, Jackie Fearn and the surveyor Roger for managing everything so well and to the rest of the team who always responded well to and queries.
Cynthia B Sveplum
Dear Gavin & Jackie, We have been meaning to write to you for some time to let you know how delighted we are with our conservatory. We usually sit in there for lunch also whenever possible and are thrilled every time with our comfort of the space. We are really surprised to find that our conservatory does not get overheated even on the hottest days despite being in full sun and it seems to maintain a few degrees above the outside temperature at night.
Your sub-contractors were a delight to have here, just like old friends visiting and worked efficiently and conscientiously, you are obviously a very good company to work for.
We would have absolutely no hesitation in recommending your company to anyone.
Susan & George Brind
Dear Gavin & Jackie, I am writing to say thank you for your wonderful service. The whole experience, right from the beginning of the cycle when requesting a quotation right through to the end of the cycle with the fitting of the windows and clearing up.
We have had double glazing fitted a few times in the past (at different addresses) by different companies. bUt I have to say that your company has been the best by far.
The fitter who installed the windows was brilliant. He was polite, tidied up, kept us in the picture when he would be arriving and leaving each day, but most of all, his attention to detail and conscientiousness.
The windows look fantastic thanks to the person who installed them. We have had a number of people ask us who fitted them and we’ve had the pleasure passing them your details.
Thank you once again – we are so pleased with your product and service.
H. A Plomp
Dear Gavin, The conservatory was finished yesterday and we just wanted to send our thanks to the whole team. From yourself, Jackie, Brian, John, Chris and Dave you have a fantastic team.
I am very hard to please (as my family will tell you!) and you have exceeded my expectations. The conservatory has transformed the back of the house and hopefully will be trouble free for years to come.
I am happy to give a reference should you require and will tell our friends what an excellent company you are.
Peter & Margaret Newland
Dear Jackie, We are very pleased with the professionalism shown and the workmanship by all the contractors for this project and would be avaliable to recommend your company to others.
We have encountered no problems since installation in August 2007.
Dear Gavin, I am writing to let you know I am absolutely delighted with our new conservatory. It is exactly as I envisaged during our first meeting.
I should also like to say that the builders who did the work were very good. They were careful with the construction of the base, matching closely the brickwork to that of the house, and working through appalling conditions in the rain managed to keep the house warm and dry even though most of the wall in the dining room was removed.
I congratulate you on your design and the builders on their construction.
Dear Gavin, We are so pleased that we took the decision to ask you to provide our conservatory. I was particually impressed with your manner and professionalism from the very first occasion you visited our home, your ability to explore potential designs and the fast and efficient manner in which quotations were provided all reassured us that we had made the right decision.
We were impressed with the product you recommended and were not to be let down by the fitting team that your suppliers provided, they were timely, courteous and made a first class job, we were thoroughly satisfied.
We have no hesitation in recommending your company to any interested customers.
Colin & Ann Skam
Dear Gavin, Thank you for your letter following the completion of work on our conservatory.
You asked for our comments.
Without exception, we found all the men who came to do work very pleasant indeed and, as far as we could judge, good and careful workmen. As soon as John Macmillan had got things in his hands, we felt that the job moved on apace and we were kept well-informed of what was going on, and what to expect next.
We are to date completely delighted with our conservatory.
We know that you are aware that it was Mrs Sally Baker who recommended us to Cousins, and now that the work is complete she is due to receive and M&S Voucher, if this has not already been seen to.
Should any of our acquaintance's be inclined to think about a new conservatory, we shall be pleased to recommend Cousins.
Mr & Mrs Alan and Ann Smith
Dear Jackie, We are writing to you to claim an introduction fee reference. Mr & Mrs. Cole of Horsham, West Sussex.
We would mention that everything you said to us happened exactly as you promised a rare phenomenon these days!
We are delighted with our sun lounge, which has attracted admiring remarks such as:
real quality, lovely finish and compliments to the house etc.
Thank you so much for you (and your colleagues) kind attention.
John & Coral Phillips
Words cannot express our delight and sincere thanks for fulfilling our order for a conservatory in such an efficient, attentive and satisfactory manner. We are overjoyed with the installation.
Although we made no requirement to complete before my 60th birthday you made it a commitment that resulted in the whole process working like clockwork. Your final touch and presentation left me speechless – as you probably realised.
Do not hesitate to refer prospective customer to us if we can assist in the guaranteed further success of your company.
Dear Mr Philps, Please find enclosed my cheque in respect of completion of the conservatory. Please then forward the requisite guarantee.
Thank you for your excellent service.
Dear Mr Philps, Thank you for your good wishes and the bouquet of flowers that awaited our return from holiday.
The conservatory meets all expectations and we wish to thank you, Mike and other staff for the careful attention to detail that has been experienced. The facility affords my wife far greater mobility than before and, therefore, is in constant use.
Thank you, all, for a job well done.
Dear Gavin & Jackie, We are happy to write to you on the completion of our Victorian conservatory.
Both your brickwork contractor and the assembly specialists carried out their work in exemplary fashion. We cannot fault their work or their enthusiasm and pride in their job.
We have already had several words of congratulation on our choice, and we would have no hesitation in recommending your company to anyone.
Ken and Joy Rowe
Dear Gavin, Please find enclosed our cheque as requested.
May we take this opportunity of thanking you- we are delighted with our conservatory.
Dear Mr Philps, Thank you very much for sending the guarantee.
We are both very pleased with the conservatory and can’t fault it.
We were very satisfied with Seans’s work and he did very well seeing it was the monsoon season!
Mr and Mrs Greet
Dear Gavin, Enclosed cheque for the conservatory furniture.
May we say we are very pleased with the end product and the progress of the job and look forward to a sunny summer.
Dear Gavin & Jackie, Please find enclosed a cheque to clear the outstanding balance.
Many thanks for your courteous and efficient service.
Dear Jackie, Please find enclosed a cheque for the total amount for the blinds.
Please could you send me a receipt just to say you have received the cheque.
We are both really pleased with them, it seems to finish off the conservatory.
Many thanks for your help over the past few months.
Dear Gavin and Jackie, Just a note to say that having completed fitting out the conservatory, in part as a studio, how delighted I am with all aspects of the work. It has been done to a very high standard and has been well tested by some of the extreme weather we have experienced recently. Also from my point of view it is well sited to make best use of the North Light for painting purposes.
My family are thrilled to bites and I would make unreserved recommendations on your behalf, when opportunities arise.
My thanks again and every success to you.
Dear Gavin and Jackie, We would like to say how delighted we are with our conservatory and express our thanks to all concerned. We have been most impressed with all the various workmen who have been involved and would single out Brian and Mark in particular who did an excellent job in atrocious conditions much of the time.
We feel the service you have given cannot be faulted and look forward to spending many happy hours in our lovely new conservatory.
Mr and Mrs R.N.Long